Help Desk Technician Jobs: Career Options and Requirements

Help work area experts require minimal conventional instruction. Find out about the degree choices, work obligations and confirmation to check whether this is the correct vocation for you.

To be fruitful as an assistance work area expert, you should be educated about PC frameworks, and have magnificent client care aptitudes. This information, especially the mechanical angles, can be increased through a confirmation, authentication or degree program at a specialized school or college. Occupation development ought to be quicker than normal throughout the following decade, and procuring a higher degree in software engineering may upgrade profession possibilities.


Basic Information 

Help work area specialists are prepared to address PC issues through email and phone guidance to clients. They may have instruction from a specialized school or hold a partner or four year certification in a significant identified with software engineering. Notwithstanding a profound comprehension of PC frameworks, help work area experts ought to have good client care aptitudes.

Required Education Associate's degree or specialized confirmation recommended for everything except the most reduced level positions

Other Requirements CompTIA A+ Computer Troubleshooting Certification prescribed

Anticipated Job Growth (2018-2028) 11% (for PC client support specialists)*

Normal Salary (2018) $55,050 (for PC client support specialists)*


Help Desk Technician Career Options 

Help work area experts furnish help with specialized issues experienced by PC clients. Specialists are versed in client support systems just as specialized understanding and should be set up to deal with an assortment of specialized issues and client grievances. For the most part, help work area specialists chip away at the phone or by means of email to determine equipment and programming issues for clients. They are prepared to analyze specialized issues and train clients on the best way to fix the issue. This procedure requires specialized information, the capacity to investigate and the tolerance to work with conceivably agitated or furious clients. Prepared assistance work area experts may look for some kind of employment as:

Call focus agents

End client bolster faculty

Equipment or programming bolster professionals

Application masters


Help Desk Technician Education Requirements 

Help work area professional preparing is offered however programs at specialized schools, junior colleges and colleges. A program might be a 1-year specialized confirmation, an endorsement or a proceeding with training credit that can be earned in about a month and a half or two semesters. Numerous instructive projects highlight help work area temporary jobs which permit understudies to rehearse their new abilities in a workplace. Courses that get ready understudies to deal with the assortment of issues experienced at an assistance work area may include: Help Desk Technician Hourly Rate
Designing programming and equipment 

Data frameworks

Introducing updates

System essentials

Investigating and fix

Client assistance

Correspondence

Spyware


Accreditation 

Some specialized schools and universities plan their educational programs to get ready understudies to take the CompTIA A+ Computer Troubleshooting Certification. The CompTIA certification fulfills industry guidelines and is a necessary prerequisite in numerous enterprises, including Microsoft, Cisco and Hewlett-Packard. Affirmation is earned after professionals breeze through two tests and complete 500 hours of specialized field understanding.


Professional success 

Assist work area with supporting experts may grow their profession choices by getting a partner or four year certification in software engineering, frameworks or system organization or other PC related majors. As per the U.S. Department of Labor Statistics (BLS), work for PC client bolster authorities, including help work area experts, is required to increment 11% between 2018 to 2028 (www.bls.gov). The BLS cautions that the corporate act of redistributing employments may decrease work development right now. Be that as it may, this pattern may before long be turned around the same number of organizations as of late have started building up call focuses in lower-salary regions in the United States. Workers who have higher educations in a software engineering or related major may have the most obvious opportunity to verify occupations and headway in the field.

To recap, help work area professionals have broad information on PC frameworks, regularly learning the points of interest and getting confirmed to work with one organization's framework. A declaration or recognition from a specialized school is an ordinary least necessity, however partner's and four year certifications both exist in PC related majors too. Great relational abilities are basic for help work area experts, who communicate straightforwardly with clients to determine issues.