Quadient is the main impetus behind the world's most significant client encounters. We improve the associations among individuals and what is important through four key arrangement zones: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions.
We're trusted by countless clients around the globe to assist them with making customized communications and make important associations.
Quadient. Since connections Matter.
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This position will show a significant level of capability in all exercises related with giving Tier 2 level specialized help to Field Service Technicians, Tier 1 and 1.5 Technical Support, and Sales Teams all through NORAM (USA and Canada). Investigating, fixing, and troubleshooting complex electromechanical gear and related programming (Folder Inserters, Off-Line Folders, Pressure Sealers, Letter Openers, Cutters, and Address Printers). Investigating and fixing PC equipment, working frameworks and organizations.
Exhibits a wide-scope of involvement; utilizes proficient ideas and friends targets to determine complex issues in innovative and successful manners. Reacts to approaching specialized help calls, messages, and MS Teams and SharePoint 365 interchanges from field administration experts and architects; administration administrators and chiefs; deals and promoting. Deals with complex issues where examination of circumstances or information requires a top to bottom assessment of variable elements. Activities sharp judgment in choosing the strategies, methods, and models to acquire results.
Fundamental l2 support engineer roles and responsibilities:
Give mid to propel level specialized help to clients, Field Service, Sales, and Marketing through telephone, email or different methods for direct correspondence
Great interchanges aptitudes (composed, verbal, tuning in)
Keep up a significant level of client care while exhibiting an agreeable and cordial mentality
Help with making and composing specialized reports
Proficient telephone disposition and presence
Client driven (inward and outer clients)
Incredible relational aptitudes
Work viably inside a group driven climate
Discuss consistently with the appointed Product Engineer and the whole group.
Follow reported cycles for parts RMA's, ERA's, guarantee endorsements.
Cycle and report relegated tests testing, flex archive coding surveys.
Settle on free business choices and utilize trustworthiness
Direct item instructional courses as relegated.
Complete client site visits when vital and work with all offices to guarantee client's desires are met/surpassed
Agreeably complete continuation and new item instructional courses
Adaptable hours required and timetable may require more than 40 hours out of each week, showing up on Saturday or Sunday, and occasions
Different obligations as alloted
Travel 20-40%
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