Set of working responsibilities

Neolians are searching for a Technical Support Engineer to stretch out existing group to have every minute of every day administrations. 

Specialized Support Engineer will give venture level help to our clients. 

You will analyze and investigate programming and equipment issues and assist our accomplices with introducing applications and projects. 

work area engineer duties incorporate settling network issues, designing working frameworks and utilizing far off work area associations with offer prompt help. 

You will utilize email and visit applications to offer customers fast responses to basic IT issues. 

For more intricate issues that require nuanced guidance, you will contact customers through telephone as well as give clear, composed directions and specialized manuals. 

To be equipped for this job, you should hold a degree in an applicable field, similar to Computer Science, IT or Software Engineering. 

Microsoft, Cisco, Linux or comparative affirmation is an or more. 

In case you're normally a partner, appreciate helping individuals with PC issues and can clarify specialized subtleties just, we'd prefer to meet you. 

At last, you will be an individual our clients trust. They will depend on you to give opportune and precise answers for their specialized issues . 

Employment prerequisites 

Duties: Server skill 

Research and distinguish answers for programming issues 

Analyze and investigate specialized issues, including account arrangement and organization setup 

Ask clients focused on inquiries to rapidly comprehend the foundation of the issue 

Track PC framework issues through to goal, inside concurred time limits 

Talk customers through a progression of activities, either by means of telephone, email or visit, until they've tackled a specialized issue 

Appropriately raise uncertain issues to proper interior groups (for example programming designers) 

Give speedy and exact input to clients 

Allude to inward information base or outer assets to give precise tech arrangements 

Guarantee all issues are appropriately logged 

Organize and deal with a few open issues all at once